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FLOOD VICTIMS URGED TO SEEK MORTGAGE RELIEF
The Money Institute calls on banks and lenders to provide flexibility around repayments
Sydney, Australia: Friday 21 January, 2011 - Flood victims may not be aware that mortgage relief is available to help them deal with the financial impact of the recent floods in Queensland, Northern NSW, Victoria and Tasmania.
This relief could come as a suspension or restructure of their mortgage repayments. It could also involve giving flood victims an extension to pay off mortgages - particularly helpful for those who are uninsured.
The altering of mortgage repayment plans come as a result of recent new legislation introduced on 1 July 2010 by the Federal Government; the National Consumer Credit Protection (NCCP) Bill.
This mortgage relief may greatly assist flood victims in dealing with the financial impact of the disaster, particularly when it comes to costs associated with reinstating properties to pre-flood conditions if insurance companies cannot approve claims.
“This bill covers how all financial service providers such as banks, credit unions and building societies help customers manage financial hardship,” said David Hayward, Managing Director of The Money Institute.
“The definition of financial hardship is general under the new legislation and encompasses such things as loss of employment, sickness or ‘any other good reason’.”
“The definition of hardship will be open to interpretation by the banks and other lenders, but it would seem that the recent devastation and damage caused plus the costs associated with replacing household goods and reinstating the properties to their former condition will be significant for many people and may constitute ‘other good reasons’, particularly if this financial hardship is accentuated by insurance companies refusing to cover the claims,” Hayward added.
Mortgage conditions are now able to be changed provided customers apply to their financial service provider. According to the NCCP Bill, financial service providers must consider each particular circumstance and respond accordingly to provide relief to each customer.
Certain thresholds and conditions apply based on when an effected person first acquired their mortgage and the dollar value of this mortgage. Customers are therefore urged to talk immediately to their mortgage provider.
“As this updated legislation is only fairly new, even your existing financial service provider may not yet fully understand the detail of protection available to these flood victims so we would urge all customers affected to immediately contact either their bank, credit union, building society or mortgage broker and ask them what specific provisions will apply to help them to manage this financial hardship,” said Hayward.
Some banks have already put in place Flood Victim Relief Packages. However, based on what we have seen on the news - the costs associated with reinstating properties to pre-flood conditions could easily run into the tens of thousands of dollars for individuals, placing a severe burden on their budgets, cash-flows and debt management ability.
Customers dissatisfied with their response to their request of hardship - can apply to have the decision reviewed under the new external dispute resolution requirements of the National Consumer Protection Policy which is administered by the Australian Securities and Investments Commission (ASIC).
Customers seeking further information or a fact sheet can contact us at The Money Institute by sending an email to
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and placing Flood Victim Relief in the subject line. |